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Cancellation, return & refund policy

Cancelling an order

You can cancel any order free of charge before it is dispatched. Message us with your order number and we will cancel it and refund the full amount. Once a parcel has been handed to the courier it can no longer be cancelled, but it can be returned.

Return window

You may request a return within 7 days of delivery. Tell us your order number and the reason, and we will confirm the return before you send anything back.

Return conditions

The pair must come back in the same condition it was delivered in, unworn outdoors, with all packaging and tags included. Because every pair is graded and photographed before dispatch, we compare the returned item against those records.

Not returnable

Items damaged after delivery, worn outside, altered, cleaned or re-laced, and items returned without prior confirmation cannot be accepted.

Wrong or misdescribed item

If a pair arrives that does not match its listing, its grade, or is damaged in transit, we cover the return in full and issue a complete refund or a replacement, whichever you prefer.

Refund method and timeline

Approved refunds are issued to the original payment method. Once we receive and inspect the return we process the refund within 3 working days; your bank may take a further 5 to 10 working days to show it.

Exchanges

Since every pair is a single item, an exchange depends on what is in stock at the time. See the exchange policy for how swaps are handled.

How to start

Message us on Instagram or reply to your order confirmation email with your order number and photographs of the item. We reply to every return request.